I had a customer call in this week because they were not able to scan anymore on their Canon IR3570. I asked them if they were able to print and they replied yes. By them stating that, I was certain that the machine was working fine and that it was a Network issue, perhaps someone accidently deleted their SMB file or settings… You get the picture…
So I told them it was a Network issue and if they need, I can send one of our Network support people or they can call their own (which I prefer). Somehow, their Network guy was not available to come right away so this customer elected to look locally for a network person for their Canon image runner 3570. They found a company in Melville Long Island . You know me by now and I do not like mentioning names of companies even though I should.
These crooks came in, spent an hour there, charged the customer $130.00 and lied to them and stated that the machine needed a new “memory board” to fix this machine at a cost of $2,000.00!!!!!!!!!!! They said it was not worth it and by the end of the day, they submitted three proposals for new equipment.
They called me today, I was not aware of what was going on, I sent one of my IT reps out to the site and he had them up and running in a half an hour! (no parts, just knowledge)
That was a heck of a $2000.00 board these crooks said it needed!
I really want to say the name of this company since I googled them and saw a bunch of positive feedback on their website. Obviously this feedback is fake knowing how low they are. They use “EXPERTS” in their name, I don’t know what experts they are in, maybe experts in deceiving customers.
My honest advice to you customers is to get a few quotes and opinions before you make a decision. Unfortunately, like the automotive business, the copier business has become a business of “snake oil salesman” and incompetent, lazy corrupt people. It disgusts me to hear that this still goes on, be careful folks, if you have a dependable honest Copier company and you are happy with their service, even if it is a few dollars more, STAY WITH THEM!
Speak to Phil or Peter, we will give you an honest upfront analysis of your equipment. As long as we can get parts for your machine, we will repair it at a fair price!
http://www.longislandcopiersales.com Long Islands Copier Company