Kyocera Dealer refused to give customer a service contract after 4 years……..

I picked up a new customer today, we hit it off very well, turns out he was an Army Veteran who served in Desert Storm. Small law firm in Lynbrook, anyways, they bought a decent entry level commercial machine from a Kyocera dealer in Farmingdale, (I wont mention their name) anyways, after 4 years they no longer wanted to honor a service contract. They tried to strong arm them into purchasing a new MFP copier, the machine only had 80k on it and had plenty of life left. Companies should be happy just to have a loyal customer, why strong arm them? The Snake oil Salesman was very eager, I guess he had a vacation coming up this Spring. That’s fine, but not the way we do business. I now have a very good customer, I can tell good people, I also gave him a 10% discount for being a US Veteran, that’s the way I do business.

Advertisements
This entry was posted in Uncategorized and tagged , , , . Bookmark the permalink.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s